Terms and Conditions

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1. Introduction

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Welcome to Cape Nibbles Dried Fruit & Nuts ("Cape Nibbles", "we", "our", or "us").

These Terms and Conditions govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use our website.

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2. Using Our Website

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You may use our website to browse products, obtain information and place legitimate orders.

You agree not to:

• Use the website for fraudulent or unlawful purposes.

• Attempt to interfere with the operation or security of the website.

• Copy, reproduce, distribute or use any images, text or other content from this website without our written permission.

• Provide false or misleading information when placing an order.

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We reserve the right to refuse service or cancel orders where we reasonably believe these Terms have been breached.

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3. Orders and Product Availability

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All orders are subject to stock availability.

If a product becomes unavailable after you have placed an order, we will contact you to discuss a suitable replacement, partial refund or full refund.

We reserve the right to limit quantities or discontinue products without prior notice.

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4. Pricing

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We make every effort to ensure that prices and product information on our website are accurate.

If an obvious pricing or product description error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order. If payment has already been made, you will receive a full refund.

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5. Payments

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Orders are only confirmed once payment has been successfully received, unless alternative arrangements have been agreed to by Cape Nibbles.

All online payments are processed securely through our authorised payment providers.

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6. Returns and Refunds

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If you have not yet paid for your order, you may cancel it at any time.

Once payment has been made, an order may only be cancelled if it has not yet been packed or dispatched.

If you receive a product that is damaged, incorrect or defective, please notify us within 2 working days of receiving your order.

Depending on the circumstances, we may:

• Replace the product at no additional cost.

• Refund the purchase price.

• Offer another suitable solution.

For returns or replacements, you may be asked to provide:

• Proof of purchase.

• The original packaging where reasonably possible.

• Photos of the damaged or incorrect product.

Please note that our delivery partners cannot accept returned products on our behalf.

Products that have been opened, consumed or damaged after delivery may not qualify for a refund unless required by applicable consumer protection laws.

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7. Product Information

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We strive to ensure that product descriptions, ingredients, nutritional information and images are accurate.

However, packaging, ingredients or product appearance may occasionally differ slightly from what is shown on the website due to supplier updates or natural variation.

Customers with allergies or specific dietary requirements should always read the product packaging before consuming any product.

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8. Allergen Notice

Our products are packed and handled in an environment where peanuts, tree nuts, sesame, wheat, dairy and other allergens may be present. While we take care to minimise cross-contamination, we cannot guarantee that any product is completely free of allergens. Customers with food allergies should exercise caution and read product labels before consumption.

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9. Disclaimer

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We make every reasonable effort to ensure that the information on this website is accurate and up to date.

However, we cannot guarantee that the website will always be free from errors, interruptions or omissions.

The information provided on this website is intended for general information only and should not be regarded as medical or nutritional advice. If you have allergies, medical conditions or dietary concerns, please consult an appropriate healthcare professional before consuming our products.

To the fullest extent permitted by law, Cape Nibbles will not be liable for any loss or damage arising from the use of this website or the products purchased through it, except where such liability cannot legally be excluded.

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10. Intellectual Property

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All content on this website, including text, logos, photographs, graphics and product images, remains the property of Cape Nibbles or its licensors unless otherwise stated.

You may not reproduce, copy, modify or distribute any content without our prior written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to the use of this website or purchases made through it will be subject to the jurisdiction of the South African courts.

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12. Changes to These Terms

 

We may update these Terms and Conditions from time to time.

The latest version will always be published on our website and will take effect from the date it is posted. By continuing to use our website, you accept any updated Terms.